Vilkår og betingelser

Credit card payments in favor of Norsk Kystkulturakademi AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Kayak tour and rental: Terms & Conditions

General conditions

Norsk Kystkulturakademi AS (Norwegian Coastal culture academy) highly appreciate that you have chosen our services, and we will do our very best to  make your experience as fun, relaxing and safe as possible.

 These Terms & Conditions apply for any booking, that be a course, tour or rental.

Norsk Kystkulturakademi AS (NKKA) observes strict health & safety procedures, however when dealing with nature there always exists an element of risk. Please be aware that both kayaking and hiking do carry a small degree of risk.

Safety instructions will be given before every tour; all our guests must agree to follow these instructions.

NKKA and our guides cannot be held responsible for personal injury, equipment loss or damage when this is caused as a consequence of not following instructions given.

We reserve the right to make changes and adjustments to these terms and conditions without prior notification to any client. We will do our utmost to fulfill the terms that you agreed upon when booking. Cancellation policy is not changeable.

We recommend all guests to have their own personal travel / medical insurance.

 

Rentals

For all kayak rentals the following statement must be agreed to:

“I hereby state that I take the full responsibility for my own safety during the rental period. I am aware that seakayaking has certain risks, and I will consider these risks when I am on the water.

 I will return the equipment in the same state as when I was given it. If the equipment is not returned within the rental period, or damaged in any way, NKKA is entitled to put down extra costs according to the delay or damage.”

We will not refund payments or cancel kayak rentals if the weather conditions are unsatisfactory to customers (rain, wind, sleet, snow etc). If there is room in our schedule we may be able to rebook the rental.

Anyone interested in renting from us or signing up for a tour, should know that we exercise safety precautions in all that we do.

We reserve the right to refuse services or rentals to anyone who is underage and unaccompanied, intoxicated or otherwise impaired, show signs of obviously bad judgment. Please be aware that we will not refund pre payments to persons that have been refused rentals on any of the above grounds.

Booking and payment

Your credit/debit card will be charged upon booking. Norsk Kystkulturakademi AS  are not responsible for any additional charges incurred by the credit card’s issuing bank.

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Norsk Kystkulturakademi AS (Norwegian Coastal Culture Academy). Subsequently, Trekksoft AG will appear as Norsk Kystkulturakademi AS on your credit card statement. The domain where you enter and process your payment is owned and operated by TrekkSoft AG. 

The booking is binding when payment is done. Please bring the receipt and show it to the guide on your activity.

All invoices are liable for a 5% interest charge when overdue, minimum fee is NOK 100, if invoice is not paid within due date we reserve the right to cancel the booking.

All our rates are VAT inclusive (25%), only guided tours are VAT free.

Child price is between 6 and 13 years. If client purchases a child price tours to obviously older children the guide is required to ask for proof of age for this child.

Bookings done via e-mail (rentals, overnight tours, larger groups via agents):

Bookings valued under NOK 6500:

Bookings valued over NOK 6500:

Cancellation policy

Cancellation of events due to Force Majeure

If a Force Majeure situation occur, and activities are being cancelled, refunds will not be issued. We will do our best to reschedule your tour.

Cancellation of activities by Partners of Norsk Kystkulturakademi AS

In such cases, the Terms of Service of the Partners of Norsk Kystkulturakademi AS will be enforced.


No Show

No refunds will be given to guests who do not show up for booked activities. Every effort should be made to contact Norsk Kystkulturakademi AS as soon as you become aware of a delay which could impact the activity, as we will try to work with you to resolve the issue.

 

Important


Legal

Liability / Damages

Personal Information

 

Health and fitness

Though our regular scheduled tours are not strenuous, we highly recommend that you arrange personal travel/ medical insurance.
Please advise your guide if you have any physical conditions that may affect your enjoyment of our kayak tour or hike.
We are normally able to tailor the pace of the tour to our customers preferences,  which enables you to paddle at your own pace. If you are after strenuous exercise, please be aware that many of our regular tours are not meant to be this, and you might be asked to adjust your speed to the other clients and the guides pace.

Weather and safety
Our tours and hikes are in wilderness environments and will be affected by the weather. The weather on the western coast of Norway can be very changeable both to temperatures and type of weather. On our tours you might experience both sunshine, rain, wind, calm and a variety of temperatures on the same day. We recommend bringing warm and waterproof clothing. For multiday tours please pay close attention to the list of recommended items to bring.

We reserve the right to make changes to the schedule or to cancel any tour or arrangement due to health, safety and weather conditions.

We always give a safety and skills instruction before the trip starts.

Guide training
All NKKA guides are either qualified trough the Norwegian Canoe Association (NPF), British Canoe Union (BCU) or American Canoe Union (ACA). All guides have at least 8 hour First Aid qualification.


Group size
For the daily tours we have a minimum number of 2 clients and maximum 9 per guide. With a minimum 4 day advance booking we may be able to increase the maximum number of clients to 24, the number of guides will increase by 1 to 5. Children aged 5 to 13 must be accompanied by a parent or guardian.


Equipment
On all tours we recommend to choose our stable and spacious double kayaks. All clients will be equipped with paddle, paddle jacket, buoyancy aid, spray skirt, paddle float and pump.


Location
We are located in the harbor of Hardbakke, Solund,Norway.

Any lawsuit against NKKA or any of our guides must be carried out in a Norwegian court, following the laws of Norway.